Step by step guide to buying online from Protect Life.
1. Browse the site to finding the product/s you require
2. Add all of the products you want to your basket (”Add To Basket”)
3. View your basket (click on ‘Items In Basket’ at the top right of the page)
4. You can change quantities and then click “update” or remove items from your basket
5. When you’re happy with the items selected press “Start Checkout”
6. If you are a first time customer Protect Life, Enter your email address. Then enter your delivery and billing details. Return Customers only need enter their email and password. If you have been issued with a discount code, enter it here. Then press “Continue” button.
7. You are now in your “order summary page” Check your details and amend if needed by pressing ‘Edit Entry’. Then press “Continue” button.
8. If you are happy with the contents of you order press the ‘Proceed’ button. (only if you wish to pay online by card)
9. If you do not wish to pay online, print this page and select one of the other three ways to pay (below)
The quickest & most convenient way to order is directly through our website using a credit/debit card. Payment is secured online using WorldPay's 128 Bit SSL (Secure Sockets Layer), considered as the highest standard in protection for information transmitted via the Internet. Your credit card number and personal information are completely protected. This form of payment guarantees the fastest delivery time.
Via Credit Transfer
Please call 0871 050 0880 (UK Only) or +44 871 050 0880 (from abroad) and select option 1 - we will supply you with the account details for payments.
Order by Phone
Call 0871 050 0880 (UK Only) or +44 871 050 0880 (from abroad) and select option 1 place your order over the phone. We will send you an email with the payment details, you will need a credit/debit card or a pay pal account details. Please note that our call centre operates from 24 x 7 x 365.
Order by Fax
To Fax your order, please fax your printed order page, ensuring your details are all correct (steps 1 -9 above) . We will send you an email with the payment details, you will need a credit/debit card or a pay pal account details. Please note that our call centre operates from 24 x 7 x 365. We will confirm your order by fax so remember to include your fax number.
Order by Post & Pay by Cheque
For UK customers only, you can also order by mail and pay by cheque. Follow steps 1-9 above and mail your order with a cheque for the specified amount, made payable to Protect Life Ltd, to the address below. Cheques will be cleared before orders can be dispatched. This method will take longer than the above methods.
Protect Life Ltd
5 Baker Street
Middlesbrough
Cleveland
TS1 2LF
Please be aware:
- Delivery charges are listed prior to purchase and will usually be a small order charge or have a component of this. Additional fees may be requested where the shipping cost for international orders is higher than the set price listed on this site.
- Shipping and handling charges are non-refundable, and we cannot reimburse postage for returning products. We recommend sending packages by insured post in ensure proper delivery. In some cases, we may charge a small re-stocking fee.
- Where promotions (i.e. gift certificates and discount codes) are given customers must enter them prior to purchase, these promotions cannot be redeemed after purchase.
- We are closed on and between 24 December and the 10th of January, orders may be placed but we can neither process or provide customer service information over this period.
- All descriptions for products are a product of the manufacturer or suppliers marketing material hence Protect Life takes no responsibility for the validity of descriptions.
- prices and descriptions for products / services may change without prior notice.
- Orders over £1,000 paid via the web site may attract a 2% credit card surcharge. This is because we have to pay (2.4% currently) this on every transaction.
For Sophisticated Security Products
- Protect Life - Security is a Uk based company with multi-national caperbilities, offering a wide range of the most advanced and effective security products available for government agencies, law enforcement, commercial enterprises, and high-profile individuals. For customers from UK and Ireland:
Generally speaking Crown Servants are employees whose-
• Offices or employments are carried out under the Crown,
• Duties of employment are of a public nature, and
• Salaries are paid out of the public funds of the UK or Northern Ireland.
Examples of offices or employments under the Crown are:
• HM Forces
• Civil Servants
• Diplomats - Products categorised as ‘Sophisticated Security Products’ are for the most part ordered from abroad and carry a higher delivery cost. Delivery times may be extended, as some of these products are particularly niche and have applications which may need government approval and / or import regulations may need to be satisfied.
- Goods will not be shipped until all costs are paid and cleared in full. Any funds paid in advance i.e. via this web site is/are to be seen as a deposit. Where transactions do not complete for any reason, an admin charge will be deducted from received funds (£30 or 15% whichever is the smaller). Detained terms and conditions will be presented with orders where appropriate.
- Some products do not show a price or display 1p as the price, this is because we are bound not to reveal all prices any such purchases will be viewed as non refundable deposits. The outstanding balance will be requested via email (excluding the full shipping and customs and excise duty).
For Signs and Display Systems – (To be updated)
For Natural Health and Herbal Remedies
- Goods should arrive 2 to 10 working days after payment has been received and is fully cleared.
- We endeavour to dispatch orders as quickly as possible. Please allow 3-5 days for delivery. Once we have dispatched your order, you will be notified by email of your scheduled delivery date. The date given is normally accurate but may vary by a day either way due to postal services.
- Upon receiving your package, carefully check the products with the enclosed receipt. Occasionally, the environmentally sound packing material inside your box can 'hide' and cover up smaller bottles. If there is a discrepancy, please use our contact us form or call 0871 050 0880 (UK Only) or +44 871 050 0880 (from abroad) within 48 hours of receiving your package.
100% Money Back Guarantee - Total and complete customer satisfaction is our goal. If you are not completely satisfied with your purchase and wish to return a product (excluding books), within 14 days of purchase, simply call or email us and ask for a return RMA number. Shipping and handling charges are non-refundable, and we cannot reimburse postage for returning products. (We recommend sending packages by insured post in ensure proper delivery). In some cases, we may charge a small re-stocking fee.
Returns of items
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.protectlife.com are covered by our 2-day unconditional money-back guarantee*. Customer service representatives are available via our phone number +44 (0) 845 456 2325 or by using the using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase. Please e-mail or call our Customer Service Department within 30 days of the shipment date to receive authorization and return instructions. Important: Shipping and handling charges are non-refundable, and we cannot reimburse postage for returning products. We recommend sending packages by insured post in ensure proper delivery. In some cases, we may charge a small re-stocking fee.
Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.
Your statutory rights are not affected.
Cancellation and changes
Please notify cancellation and changes to your order by using our using our email form. If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and despatched, then you may wish to return the items for a full* refund less any carriage charges incurred.
Refunds
Occasionally suppliers/manufacturers cannot fulfill our orders for varying reasons in this case we will refund you by:
• For values les than £50 - By awarding you the corresponding points, allowing you to select something else at a time convenient to you;
• Or by credit transfer to your bank account (you must send us your bank account or PayPal details).
Please Note: We refrain from refunding credit cards for small values as it costs more to do this than to transfer the funds to your account.
*From time to time an order may be cancelled by the customer prior to it being delivered or after delivery. In such a case a complete refund will be offered. Where payments are made by credit card: as the credit card company charges us £10 per refund and we will have to return the product to our supplier. We have to deduct the cost of refund plus the cost of returning the item plus a small admin charge (usually £5 or 5% of the order value).